Conditions of Sale

The following terms and conditions set our car rental services.

Terms of payment

GENERAL RENTAL TERMS AND CONDITIONS

Any rental is subject to terms and conditions provided in the rental agreement, as well as VIVARENT’s discretion regarding Client’s reliability and fitness to drive. All the prices are in euro (€) and include VAT (22%).

DRIVER’S AGE

For all the car groups, the Company requires a minimum of age together with a valid driving license.

DRIVING LICENSE

When picking the car up, the main driver and any possible additional drivers will need to provide a full driving license in their name. The driving license shall be legible and with Latin characters. The driver shall have held a valid driving license for at least 1 year. Photocopies or not clear driving licenses are not accepted. Together with the driving license, the driver shall be in possession of an original and valid Identity card and/or passport.


General conditions

CREDIT CARD
Business or someone else’s credit cards are accepted only together with a proxy and a valid copy of the credit card holder’s identity document.
Accepted credit cards: MasterCard credit, Visa credit, American Express, Union Pay
Bank cards, prepaid and debit cards may not be accepted by the counter staff.

CASH
As per debit cards, the counter staff may refuse to accept cash payment method if all the customer’s requirements are not respected.





Extra services

EXTRA EQUIPMENT
GPS
Winter equipment: snow chains or winter tyres.

SERVICE OUTSIDE BUSINESS HOUR
Service outside business hour is allowed and available by request and for an additional charge in some of our branches. In order to confirm the pick-up outside the business hour the office may require additional information to the Customer.

ADDITIONAL DRIVER
An additional driver is included in the rental price.


Tariff conditions

WHAT IS INCLUDED
• Unlimited mileage
• Collision damage waiver
• Theft/fire penalty reduction
• 24h road assistance service
• VAT (22%)
• Airport or location fees


LATE RETURNS

For vehicle drop offs, a maximum tolerance of 59 minutes is allowed after which 1 extra day rental in charged.

EXTENSION OF RENTALS

All extension requests shall be authorised by VIVARENT directly. The customer shall inform VIVARENT before the estimated drop-off time.

CROSS BORDER INFORMATION

It is strictly forbitten to drive the vehicles outside Italy. The possibility to drive abroad shall be authorised by VIVARENT. Days not used are not refundable. Moreover, in case the customer makes a new reservation and the new rate is lower than the original reservation rate, the amount is not refundable.


Supplements for Fines and Failure to Refuel


Car control


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About us

Reviews

A great fleet of new and very clean cars

A great fleet of new and very clean cars at an excellent price. The guys were so helpful and friendly. If I am ever in the area again I will definitely be renting from here again. Thanks for the wonderful service!

√öna O'Grady

Thanks for everything

Igor S.

Grazie di tutto.

Consigliatissimi

Alta professionalità

Super service

All reviews